Last updated: May 6, 2026 · EA Creative LLC / bySophia AI · Miami, FL
By subscribing to or using any service offered by bySophia AI, operated by EA Creative LLC (DBA EA Creative Agency), you agree to be bound by these Terms of Service. If you do not agree, do not use our services.
These Terms apply to all clients, visitors, and users who access or use bySophia AI services at sophiavoiceai.com.
bySophia AI is a managed AI receptionist service. EA Creative LLC configures, operates, and maintains AI-powered voice agents on behalf of business clients using third-party infrastructure providers including Retell AI and Twilio. Our services include:
bySophia AI is a managed service, not a software license. EA Creative LLC acts as your service provider, not as a reseller of any underlying platform.
Services are offered under the following plans:
All plans include a one-time, non-refundable Setup Fee of $499 charged at the time of subscription. This fee covers initial configuration, agent training, and onboarding.
Prices are in U.S. dollars and are subject to change with 30 days' written notice to active subscribers.
Payments are processed securely through Stripe. By subscribing, you authorize EA Creative LLC to charge your payment method on a recurring basis (monthly or annually, depending on your selected plan).
Monthly plans: You may cancel at any time with no penalty. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused days. The one-time setup fee is non-refundable regardless of when you cancel.
Annual plans — Satisfaction Guarantee: If you are not satisfied with the service within the first 30 days of your subscription start date, you are entitled to a full refund of your annual subscription fee upon written request to [email protected].
After 30 days, annual subscriptions are non-refundable. If you cancel an annual plan after the 30-day period, your service will remain active through the end of your paid term. No partial refunds will be issued for the remaining months.
The one-time Setup Fee of $499 is non-refundable under any circumstances, as it covers work already performed during configuration and onboarding.
To cancel, contact us at [email protected] with your business name and the reason for cancellation.
The Service is provided as an inbound-only AI receptionist. The Service answers calls that are placed to phone numbers controlled by the Customer; it does not initiate outbound calls of any kind.
Customer agrees not to use, configure, or attempt to configure the Service to:
Any attempt to configure outbound functionality (i) violates these Terms, (ii) voids any warranty, express or implied, (iii) shifts all regulatory liability — including under the TCPA, FCC rules, Florida FTSA, and applicable state laws — exclusively to the Customer, and (iv) may result in immediate suspension or termination of the Service without refund.
Customer represents and warrants that the phone numbers connected to the Service are owned or controlled by the Customer and that the Customer has authority to receive calls on those numbers.
Calls answered by the Service may be recorded and transcribed for quality assurance, agent training, and service improvement. Callers are notified at the beginning of each call through a verbal disclosure delivered by the AI receptionist that:
By continuing the call after this disclosure, the caller is deemed to have consented to recording and AI interaction.
Customer's separate obligations. Where the Customer connects the Service to phone numbers used internally by the Customer's own staff, agents, contractors, or affiliates, the Customer is solely responsible for obtaining any additional consent required from those persons under applicable employment, wiretap, or surveillance law.
Recording handling. Recordings and transcripts are stored on infrastructure operated by EA Creative LLC and its sub-processors (including Retell AI and Twilio), encrypted in transit and at rest, retained for the period stated in our Privacy Policy, and accessed only by personnel with a legitimate operational need. EA Creative LLC does not sell call recordings or transcripts.
The Customer may request deletion of recordings tied to its account at any time by contacting us at the address in Section 19, subject to legal retention obligations and pending dispute holds.
The Service is provided as a general-purpose AI receptionist for ordinary commercial use. The Service has not been certified, audited, or designed to meet industry-specific regulatory standards including, without limitation:
Customer agrees that any use of the Service in a regulated context is at Customer's sole risk and responsibility. Customer represents that it has obtained any required regulatory approvals and has implemented its own compliance program independent of the Service. The Customer shall not represent or imply to any third party that the Service is HIPAA-compliant, GLBA-compliant, FINRA-compliant, or compliant with any other regulatory regime, and shall not display certifications, seals, or badges suggesting such compliance.
EA Creative LLC reserves the right to suspend or terminate the Service, without refund, if it determines in good faith that the Customer is using the Service in a manner that creates regulatory risk to EA Creative LLC.
bySophia AI services are designed to handle the typical inbound call volume of a local business of the size and type indicated at signup. Your plan includes the number of active voice lines specified (1 line for Starter, up to 3 lines for Pro).
Extraordinary usage — including but not limited to mass marketing campaigns, automated call flooding, or usage significantly above normal business patterns — is not included and may require an upgrade to a higher-tier plan or an additional usage fee. EA Creative LLC reserves the right to notify you and adjust your plan accordingly.
By using bySophia AI, you agree to:
EA Creative LLC will make reasonable efforts to ensure your AI receptionist is available at all times. However, we do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (including Retell AI or Twilio), or circumstances beyond our control may temporarily affect availability.
EA Creative LLC is not liable for any loss of business, missed calls, or damages resulting from service downtime.
All content, branding, and materials associated with bySophia AI — including the name, logo, website design, and service configurations — are the intellectual property of EA Creative LLC. You may not reproduce, distribute, or use them without prior written permission.
You retain ownership of any business information you provide to configure your AI agent (scripts, FAQs, business details). By providing this information, you grant EA Creative LLC a license to use it solely for the purpose of delivering your service.
bySophia AI services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
EA Creative LLC does not warrant that the AI voice agent will be error-free, that all calls will be handled without mistakes, or that the service will meet all of your specific business requirements.
To the fullest extent permitted by law, EA Creative LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, lost data, or business interruption — arising out of or related to your use of bySophia AI services, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of these Terms or the services shall not exceed the total amount paid by you to EA Creative LLC in the three (3) months preceding the claim.
By the Customer. Customer shall defend, indemnify, and hold harmless EA Creative LLC, its officers, employees, contractors, and affiliates from and against any claim, demand, lawsuit, regulatory action, fine, penalty, judgment, settlement, loss, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to:
By EA Creative LLC. EA Creative LLC shall defend, indemnify, and hold harmless Customer from and against any third-party claim that Customer's authorized use of the Service, in accordance with these Terms, directly infringes a U.S. copyright, U.S. trademark, or U.S. trade secret of that third party. EA Creative LLC's obligation under this paragraph does not apply to: (i) modifications to the Service made by anyone other than EA Creative LLC; (ii) combination of the Service with software, data, or services not provided by EA Creative LLC where the claim would not have arisen but for such combination; (iii) any content, prompt, or instruction supplied by the Customer; or (iv) any claim covered by Customer's indemnification above.
Procedure. The party seeking indemnification shall (a) promptly notify the indemnifying party in writing of the claim, (b) give the indemnifying party sole control of the defense and settlement (provided that no settlement requiring an admission of liability or payment by the indemnified party may be made without that party's prior written consent), and (c) provide reasonable cooperation at the indemnifying party's expense.
Cap. EA Creative LLC's aggregate indemnification obligations under this Section 15 are subject to the limitation of liability set forth in Section 14.
EA Creative LLC reserves the right to suspend or terminate your service immediately, without refund, if:
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
Any dispute arising from or relating to these Terms or the services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association.
EA Creative LLC reserves the right to update these Terms of Service at any time. We will notify active subscribers of material changes via email at least 14 days before the changes take effect. Continued use of the service after that date constitutes acceptance of the updated Terms.
The most current version of these Terms will always be available at sophiavoiceai.com/terms.
For any questions regarding these Terms of Service:
These Terms of Service were prepared for informational purposes. EA Creative LLC recommends consulting with a qualified attorney to ensure full compliance with applicable laws and regulations specific to your jurisdiction and industry.