Last updated: May 6, 2026 · EA Creative LLC / bySophia AI · Miami, FL
bySophia AI is a service operated by EA Creative LLC (DBA EA Creative Agency and EA Creative Studio), based in Miami, Florida. We provide AI-powered receptionist solutions for businesses. References to "we," "us," or "our" refer to EA Creative LLC.
Contact: [email protected]
We collect the following information when you submit a form on our website:
We use the information you provide to:
By submitting our contact form and checking the consent checkbox, you expressly authorize EA Creative LLC / bySophia AI to contact you using an automated telephone dialing system or artificial intelligence voice technology, even if your number is listed on the National Do Not Call Registry or any state do-not-call list, for the purpose of discussing AI receptionist services.
This authorization complies with the Telephone Consumer Protection Act (TCPA) and the Florida Telephone Solicitation Act (FTSA), which require prior express written consent before making automated calls or texts to Florida residents.
This consent is not a condition of purchase. You may revoke your consent at any time by contacting us at [email protected] or by stating "STOP" during any call.
We maintain records of all consents, including the date, time, IP address, and specific consent language agreed to at the time of submission.
Inbound-only Service. The bySophia AI receptionist Service is operated as inbound-only: it answers calls placed to phone numbers controlled by our Customers and does not initiate outbound calls, telemarketing, or solicitation campaigns. The TCPA / FTSA consent above relates solely to follow-up communications about your demo or quote request submitted through this site.
When you call a phone number serviced by bySophia AI on behalf of one of our Customers, your call may be answered by an artificial intelligence receptionist and may be recorded and transcribed.
Disclosure at the start of each call. Before the conversation continues, the AI receptionist delivers a verbal disclosure that (i) identifies itself as artificial intelligence (FCC AI voice rules) and (ii) notifies you that the call may be recorded, in compliance with Florida Statutes §934.03 (Florida Security of Communications Act) and analogous all-party consent laws of other U.S. states where applicable. By continuing the call after this disclosure, you are deemed to have consented to recording and AI interaction.
What we capture. Audio of the call, an automated transcript, metadata (date, duration, caller phone number where transmitted, language detected), and any structured data the caller provides (name, email, preferred appointment time).
Why we capture it. To deliver the receptionist Service to our Customer (the business you called), to enable scheduling and follow-up, for quality assurance, agent training, and ongoing improvement of the AI models we operate.
How long we keep it. Call recordings and transcripts are retained for up to 12 months from the date of the call, unless a longer retention is required by law, by a pending legal hold, or by an explicit written request from the Customer who owns the line. Aggregated, de-identified usage statistics may be retained longer.
Who has access. EA Creative LLC operations personnel with a legitimate need, the Customer who owns the phone line that received your call, and our sub-processors (Retell AI for voice infrastructure and Twilio for telephony) under data processing agreements. We do not sell call recordings or transcripts.
Your rights. You may request deletion of recordings or transcripts in which you appear by contacting [email protected] with sufficient information to identify the call (approximate date, time, and the phone number you dialed). We will honor verified requests subject to legal retention obligations and pending dispute holds.
We do not sell your personal information. We may share your information with:
We retain your information for as long as necessary to provide services and comply with legal obligations, including consent records which are retained for a minimum of 5 years in accordance with TCPA compliance best practices.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at [email protected].
We use a small number of cookies and similar technologies on sophiavoiceai.com. We do not use third-party advertising cookies, retargeting pixels, or cross-site tracking.
Categories of cookies we use:
Your choices. You can control or delete cookies through your browser settings at any time. Most browsers also offer a "Do Not Track" or "Global Privacy Control" signal; we honor GPC signals where technically feasible. Blocking strictly necessary cookies may break parts of the site (forms, theme toggle, demo booking).
Local storage. We use browser local storage to remember non-sensitive preferences such as your selected language (EN/ES) and theme (light/dark). Local storage is not transmitted to our servers.
California residents (CCPA / CPRA). We do not sell or share personal information for cross-context behavioral advertising. Because we do not "sell" personal information as defined by California law, no "Do Not Sell or Share My Personal Information" link is required, but you may still exercise the rights described in Section 8 by contacting us.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is hosted on Netlify with SSL encryption.
If we send you marketing emails, each email will include a clear way to opt out (unsubscribe). We comply with the CAN-SPAM Act, which means:
To unsubscribe from emails at any time, click "Unsubscribe" in any email or contact [email protected].
Our website may use third-party services including Google Fonts and YouTube embeds. These services have their own privacy policies. We encourage you to review them.
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
For any privacy-related questions or requests:
This Privacy Policy was prepared for informational purposes. EA Creative LLC recommends consulting with a qualified attorney to ensure full compliance with applicable laws including the TCPA, Florida Telephone Solicitation Act, and any other regulations applicable to your business.